Re: REPORT - Enosoft DV Processor 1.5.0

Hello, John, and thanks for taking your time.

In the meantime I have resolved the issue, which was with my XPconfiguration. Enosoft DV works fine now. Possibly, my findings may be of use to other not so competent users, so here it goes. Sorry for being lengthy.

As I indicated, I'm a first time user and have been using PPro with a Canopus capture card for some years. Now I wanted to convert a 13 GB DV-AVI file from PPro to AVC in Matroska by using Handbrake (Pre4). I thought the DV-AVI file was useless outside of PPro, and wanted Enosoft DV to convert to an intermediate DV file before Handbrake. I had previously done so using MPEG Streamclip.

Enosoft accepted the DV-AVI, but did not monitor it at all. Further processing was impossible. So I asked for this error report to be produced, and the error report production crashed the app after the email had been produced in Outlook (or Express, which I normally don't use either) but before it was sent. I managed to manually send the email to you after recovery from the crash.

I did manage to convert to DVI by using MPEG Streamclip, which is QuickTime-based. No problem here with monitoring or conversion. I tried another app by M. Paul Glagla (http://paul.glagla.free.fr/index_en.htm), DVdate 7.0.9, which simply reported that the file was not found, even after having used the File Open dialogue of the app; suspicious. Another app by M Glagla put me on the right track; ImageGrab 4.2.0. This app reported that my system was using DirectX 9 ("9 f" I believe) but had problems that some DX filters contained in quartz.dll (i e AVI splitter) were missing from my system. Bill would not let me reinstall DirectX, so I looked for an already installed tool which came with K-Lite Codec Pack a long time ago, Tweak Tool. This tool fixed DirectX/quartz.dll and removed some traces of older divx installations as a bonus. No idea why quartz.dll had been uninstalled though. Spybot S & D? Just guessing.

Now every app that relies on DX (Enosoft DV, DVdate and ImageGrab) are functional. Yours looks like a very useful app for DV editors and not too complicated for the casual user. Thank you, again.

Regards,

Mikael N

John M skrev:
> Hello,
>
> Thank you for your message.
>
> I notice from the event log (part of the overall report) that you
> manually triggered the report. When this happens, the software mimicks
> an application crash to force Windows to call the software's error
> handling. Once you have generated a report, it is not recommended that
> you continue using that instance of the software. i.e., close the
> program and start afresh. BTW, in your case, all of the information was
> correctly reported. Did you let the report generation process
> automatically create the email or did you send the .zip file manually?
>
> Were you generating the report for a particular reason or just curious
> to see what it contained? If you are having trouble with the software,
> please send a description of the problem.
>
> Kind regards,
>
> John M
> enosoft - high performance tools for music and video
>
> ------------------------------------------------------------------------
> *From:* Mikael N
> *Sent:* Thursday, November 06, 2008 1:13 AM
> *To:* support@enosoft.net
> *Subject:* REPORT - Enosoft DV Processor 1.5.0
>
>
> Had just loaded my first 60 min DV file, create by Adobe Premiere
> Pro 7.0. Was collecting an error log, when app crashed.